Terms and conditions
Article 1 - Identity
trade name: Netromex
Wouwstraat 103, 2640 Mortsel, Belgium
Article 2 - General provisions
The e-commerce website of Christophe Rome, a sole proprietorship with its registered office at Wouwstraat 103, 2640 Mortsel, Belgium, VAT BE 0509927218, CBE 0509.927.218 (hereinafter Netromex) provides its customers with the option of buying products from its webshop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via shop.cdw-art.com, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions.
Article 3 - Price
All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.
Any shipping, reservation or administration fees that are charged must be specified separately.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 4 - Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Netromex. With respect to the accuracy and completeness of the provided information, Netromex is solely bound to obligation of means. Netromex is in no way liable in event of obvious material or printing errors.
If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
The product selection is valid while stocks last and may at any time be changed or withdrawn by Netromex. Netromex cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 5 - Online purchases
The Customer can select and order products via shop.cdw-art.com.
The Customer may choose between the following payment methods:
- by credit card
- by debet card
Netromex is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders or in case the displayed price or specifications of a product are incorrect due to technical or human error.
Article 6 - Delivery and execution of the agreement
Articles ordered via this webshop will be delivered in Belgium, France, Spain and Germany.
Delivery occurs by postal mail.
Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Netromex.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Netromex.
Article 7 - Retention of title
Delivered articles remain the exclusive property of Netromex until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Netromex, e.g. to anyone who would attempt to seize articles that are not fully paid for.
Article 8 - Right of withdrawal
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Netromex.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify Netromex in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify Netromex of their decision to withdraw from the agreement to send back or hand over the goods to Netromex. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer.
If the returned product is reduced in value in any way, Netromex is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, Netromex shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Netromex was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Netromex may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Netromex will not be refunded.
Netromex shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
Article 9 - Guarantee
The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.
To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.
For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Netromex customer service and to return the product at their own expense to Netromex.
Upon detection of a deficiency, the Customer must inform Netromex as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.
The guarantee is never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.
Article 10 - Customer service
Netromex customer service can be reached via e-mail at firstname.lastname@example.org or by mail at the following address Wouwstraat 103, 2640 Mortsel, Belgium. Any complaints can be made through the aforementioned customer services contact methods.
Article 11- Penalties for non-payment
Without prejudice to the exercise of any other rights that Netromex is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.
Without prejudice to the foregoing, Netromex is entitled to take back the unpaid or incompletely paid for articles.
Article 12 - Invalidation - non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Netromex to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 13 - Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Netromex. In case of inconsistencies, the present Terms take precedence.
Article 14 - Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 15 - Applicable law - jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Netromex district have jurisdiction in the case of any disputes.